Privacy Policy
Effective Date: August 13, 2025
1. Introduction
Muscle Therapy by Tom (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website muscletherapybytom.co.uk, use our services, or interact with us.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Book an appointment through our website or booking system
- Fill out contact forms
- Subscribe to our newsletter
- Contact us via email or phone
This information may include:
- Name and contact details (email, phone number, address)
- Health information relevant to massage therapy services
- Payment information (processed securely through third-party providers)
- Appointment preferences and history
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Pages visited and time spent on our site
- Referring website information
- Device and operating system information
3. How We Use Your Information
We use your information to:
- Provide massage therapy services
- Schedule and manage appointments
- Communicate with you about services and appointments
- Process payments
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., ClinicSense booking system, payment processors)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with any merger, sale, or transfer of our business
5. Third-Party Services
Our website uses third-party services including:
- ClinicSense: For appointment booking and management
- Google Analytics: For website analytics and performance monitoring
- Google Ads: For advertising and remarketing purposes
These services have their own privacy policies governing their use of your information.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Provide personalized content
- Enable social media features
You can control cookies through your browser settings.
7. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Health records are retained in accordance with professional and legal requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to processing
- Data portability
- Withdraw consent
To exercise these rights, contact us using the information below.
10. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy, please contact us:
Muscle Therapy by Tom
Email: info@muscletherapybytom.com
Phone: 07 71 859 0829
Address: 117-119 Whitby Road, Slough, SL1 3DR, United Kingdom
13. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.